Frequently Asked Questions
Find answers to common questions about our comfort footwear and services.
How do I know which size to order?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for athletic styles and down for dress shoes.
Do you offer shoes for specific foot conditions?
Yes, we specialize in footwear designed for plantar fasciitis, bunions, diabetes, and flat feet, featuring enhanced arch support and cushioning.
Can I use my custom orthotics with your shoes?
Many of our styles feature removable footbeds specifically designed to accommodate custom orthotics and medical inserts.
How should I clean my Lucky Feet Shoes?
Maintenance depends on the material. We recommend using a damp cloth for leather and a soft brush with specialized cleaner for suede and nubuck.
Do you offer professional fittings?
Yes, we offer free digital foot scans and professional fittings at all of our physical retail locations to ensure the perfect fit.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but if you contact our support team within 1 hour of placement, we will do our best to accommodate changes.